oneplus.com

1.4
1.4 Based on 1.1K reviews

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Colman
Customer service just blames Verizon all the time

I ended up missing the boat back in 2016 when the OP5T felt like a niche phone, my friend in trade school wouldn't shut up about the company and I got curious. Around that time they were never with Verizon and my business uses Verizon as the carrier.I got this phone as a free upgrade under my manager, so I didn't spend any money and I'm glad I didn't.Oxygen Updater is the most useless app I have ever had on a phone. I get a nasty reply on the Playstore being told "it's a carrier locked device" yes, I know that, thank you for alerting me to what I already know.Instead of trying to work things out with Verizon, they just blame Verizon for everything. if you're not going to have an optimal phone with Verizon, then don't release the phone and give them an exclusive variant of the model.I can't turn RTT off, I have tried everything, and once the carrier lock expires I can modify it myself.I have garbled calls over a 5G spectrum sometimes and Android 11 has been out for 6 weeks, and yet Oxygen Updater doesn't display the option for my phone.I could have gotten a bad employee, but either way, it's just plain nonsense. Huawei got banned recently, I wouldn't be surprised if One Plus does in 2 to 3 years.

1
Date of experience: Dec 12, 2020

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