I've had a terrible experience with OnePlus. I purchase my phone 1 year ago. In August the SIM card ports failed so I was unable to use the phone. I have called numerous times and even gone through troubleshooting but nothing works. They say 'a specialist will call you' - no one calls. I still can't use the phone! I've had to use my old phone for 4 months now. My phone is under warranty so cant understand why they don't help me.
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