Bought a oneplus Nord in mid september and was very happy with it until the screen stopped working one day. I spent a while having to explain to the reps why I couldnt troubleshoot anything as the screen wouldnt work and eventually they accepted they would take it in and repair. The customer service from here was dreadful; the emails were barely understandable and the company apparently found a fault that was outside of the warranty so I would have to pay another £100+ to replace the phone screen on a 6 week old phone. Well I tried to ask what the actual damage was that voided the warranty (it hadn't been dropped) and they would just tell me "damage". They would take upwards of a week to respond to a question at times. They eventually sent it back to me still not working and there is now a small crack down the screen that was not there went I sent it to them as it was in immaculate condition in the screen protector and case that they sold me. Their communication and transparency is awful and I would not recommend this company or ever use it again.
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