oneplus.com

1.4
1.4 Based on 1.1K reviews

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Worst service "Ever"

I just hate this company's service, OMG they kept my phone at the service center for 7 days for just replacing the mic board and then i got a response that the extend warranty which i claimed has been taking time, but the truth is that i have uploaded the original invoice which came with the phone and the support team just claims that the invoice has wrong values in it and never mentions which value was that. Further, the service center POC's never took the responsibility of looking into the case and closing it, on repeated asking and calling to the service center, they kept saying they do not know the reason and extended. I am really really disappointed with the way these guys are working and the lethargic services they provide. Never ever thought a company like One Plus would work in a highly unprofessional manner. Overall, My feeling is that these guys purposely extend the service period if claimed via warranty just to make us not wanting to claim warranty the next time, it has been a tough week for me without my phone as I have my data in it. despite of me highlighting that my phone is important for my work these guys never cared for it. I would never ever suggest "One Plus" to anyone. Very Very Disappointed.These guys are just bluffing us here, it's been 5 days they replied to my review and none of them actually approached me to understand the problem...

1
Date of experience: Dec 04, 2020

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