I'm Yashwanth Mula, I live in France and already sent my One Plus 5T device for repair on 26th October 2020, to One Plus CTDI center- Poland via their partner UPS (Pick and drop), I have paid for the repair charges and after they sent the device back to me, with UPS tracking number, which showed I will receive the device by 5th November 2020, but I did not receive it till now, UPS has misplaced my device and I've already had a chat with the OnePlus customer care, UPS customer care and called them, they started an investigation with UPS and mentioned to update me, but I have not received any further update till now! (More than a Month)Such a disappointment and shame on the service they provide and how improperly or nothing they inform their customer, but just mentioned to wait and wait...nothing more clarified and logical in their response, They made me pay for the repair charges, now taking my time and energy as well!
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