Never ever buy a OnePlus phone. I will not be. They're genuine criminals. I'm actually trying to move forward with legal proceedings on them. I've filed an official report to trading standards and talking to a lawyer at the moment. They hold your phone hostage and refuse to fix it if its broken under warranty unless you pay for other repairs on the phone to be fixed so it can be sent back in 'perfect' condition with is illegal. Shocking company. I hope to have an update on my legal proceedings soon. A vile bunch of racketeering criminals. They're customer service is appalling. Once we had gone back and forth over and over on this issue they then tried to claim I had actually sent it in for a screen repair and then refused to pay for it.... Embarrassing. The warranty issue at hand is that the phone is little over a year old and the software is completely broken. Awful.
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