I like their phones, but for the price they charge, they have a terrible customer service, the most inefficient I have encountered! I traded in a 1-year-old OnePlus 7 Pro when bought the new One Plus 8, as I prefer a smaller phone. This was the last week of May and they received the old phone the same week. Since I have no news of when or if I going to get any money for the old phone. I contacted their customer services many times from different channels and it always goes this way: I give them the details -> they tell me they are escalating the case -> I never hear back from them -> they send me an infuriating 'are you happy with the resolution?'. I'm ready to take this to a customer association and escalate because basically, they took my phone for free and I'm not ready to lose it.Update - and this is an example of how they deal with the issues raised. They set the expectation that they are looking into it and you never hear from them again ... still waiting to know more since they posted that reply. This is ongoing since June when I started contacting them. I reiterate - the worse customer service I have experienced to date!
Claim your business profile now and gain access to all features and respond to customer reviews.
