As long as your phone works and you don't have any warranty-related claim and don't need customer service you are fine. The phone has excellent hardware specs at an affordable price.Personally, I had a warranty claim as my GPS was not functioning. I created a repair ticket at OnePlus website. A UPS sticker was sent to me for free. After waiting for 2 weeks, the status of the repair was never updated. I had to online-chat with the customer service to get an info about the status, which then told me, that the package arrived empty. Whether the UPS delivery man (another criminal organization) or one of the OnePlus staff (which is located at Poland) stole the phone, your guess is as good as mine.The customer service assistant assured me she will look into the issue. From then on I received a seemingly automated email message saying:""I am sorry for the it is taking, please give me some more time, I will have this resolved asap. Regards Daisy Jones""After 1.5 months I had enough and asked about the status again. The answer was again, that the package was empty.I seriously doubt anyone looked into the issue or that the woman's name is even Daisy Jones.OnePlus is obviously cutting corners by employing cheap labor and skimping on customer protection.On top of that they work with UPS, another criminal organization notorious of being ridden with customer issues.My advice: If you decide to buy a OnePlus, simply dont bother with customer service and repair the phone yourself.
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