I have to say, my overall experience with oneplus over the last 3.5 years is very disappointing. It isn't ALL bad, so hence a 2-star. one star added for the volume rocker button.My camera failed within the warranty period and they fixed it. It failed again a month after but was by then out of warranty and wouldn't fix it. I found online that this model (3T) had a common failure of the camera which I pointed out to OP to be clearly a hardware issue. They said they had no evidence this was the case, and I had to drop it. I haven't had a camera on my phone for two years that could focus. To compensate I use my selfie camera in reverse when I absolutely must take a photo. It isn't easy capturing a document or receipt etc. Well it turns out they later determined it is indeed a hardware issue and fixed this model within a stated time-frame. This is without notice to customers like myself, despite me buying directly from them online and so they have my contact info.I have since seen that they did this and made contact but I now need to pay to fix it as it is out of the added recall period. Now I decided I will take it in to fix, and I go there within the opening hours the website listed, only to see that they are closed, and have adjusted their opening hours to exclude the entire weekend. Fair enough, but at the very least update your website to reflect this so I don't go all that way only to have to turn back around without a repaired phone.During email exchanges, they tend to take several days to reply to each message and took three goes before answering my actual question regarding whether the hardware design had been fixed. I needed to know this to decide if I should fix it once more.
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