You know that saying "buy cheap buy twice"!Okay, so I've dropped my phone on more than one occasion and it's really ugly looking, shame because I kind of liked the way it looked and performance is excellent. So, my now battered and ugly phone starts it's journey in the OnePlus repair chain which is an absolute nightmare!!!From a company who claims to be "flag ship" the experience is nothing short of "cow boy"I had to request twice to get my repair started and then to get my delivery instructions was a total saga, this was receiving a form to send my package, it was evident that OnePlus system failed multiples of times and took over 2 weeks after I sent countless emails to get he print off for the delivery partner.I have to say, after this I was nervous in sending my phone to Poland for repair from UK and now I'm feeling it.I received an email to say my phone had been received Oct 27 and the engineers would contact me within 48hrs.Well, imagine my surprise that by 5th November I had heard nothing and my follow up emails have been met with "your service request has been updated" which was another log repeating itself except worded slightly differently to say my phone had been received by the service repair centre on 27th October.This is totally unacceptable. The service levels are beyond disgraceful. OnePlus clearly only focuses on front end sales and the customer experience thereafter is a real frustration. I'm not in the least bit happy that I have to shell out a whopping amount of cash to repair what is admittedly my fault but I've now been deprived of my phone for 2 weeks and still no closer to an answer on when i will see it again.I might add that I can't transfer files to my PC from the T7 pro either! Something wrong the software and no fix I could find would allow me to "fix" this issue, I'm fact once i had to factory reset my phone after trying one of the fixes.Samsung had a new phone to me in days. Think I might just spend the extra cash because I can't spend time chasing up the wearabouts of mail delivery and my phone when this should be done as standard professional practice! Oneplus, you should be ashamed of this unprofessional service level!
Claim your business profile now and gain access to all features and respond to customer reviews.
