HiI purchased Oneplus Nord on 16th Aug 2020 from Amazon for 28K. But exactly after 2 months the display turned Black. Since the device was in warranty, I opted for Pickup service and my phone was picked up by Oneplus Saket Service center. I received a call next morning from the service center person that the display is not covered under the warranty and you will have to pay 8250 to get your display fixed and they started blaming me for physical damage even though there is no physical damage and there was no drop and no pressure applied against the screen(there is no physical damage and I can bet on this).I escalated this issue on 23rd Oct and i was assured that i will get a response back in 48 hours, but since then i have been following up everyday but there is no response from the support team. Everyday I have to take ~30 min out of my busy schedule, just to speak to customer support executives and everyday the same 24 hr call back & escalation story goes on.Had it been a physical damage from my end, I would have straightaway paid the amount instead of wasting my time everyday calling Customer support and writing mails.But, I will never ever take the responsibility for something which I haven't done. Blaming a customer for a manufacturing defect combined with extremely poor customer support is extremely unethical and I wasn't expecting this from Oneplus.Everytime i ask for my device back the customer support representative at the other end stops speaking( Here also I know you will blame me but I have all the call recordings where the customer support person talks normally until I ask for my device back. i have called 4 times on 28th October but same issue with every Customer Support Representative until i ask for my device back).Sometimes I feel like oneplus has shipped me the device for free & I have to beg in front of customer support representatives to get my device back. I am skeptical whether i will get my device back or not. Calling the Saket service center also goes unanswered since no one picks up the call.Request you to kindly ship my device back.Given that there is no response from the oneplus customer support and having wasted enough time contacting the Customer Support, I have also raised a dispute with consumer forum, with 2362742 being the docket number. I have been asled to wait for 15 days before I proceed for a Legal Consumer Court case.Regards,A frustrated Oneplus Customer
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