Support is a nightmare. Trying to get my device replaced or fixed because I recognized an obvious software error which cannot be solved by resetting to factory settings or updating to newest version, so I think it is based on an hardware problem - I'm in constant contact with support since 3-4 month now. Griffin Blake is the only guy in german support and trying to make it as hard as possible for you as a customer.This was the last time I bought OnePlus. As long as everything is working you'll be fine. But if not you're in huge trouble.I can just recommend anyone to switch to another brand with better customer support.####EDIT (Dec. 2020) after reply of OnePlus: Experience got even worse! If I would be able to give minus stars in this rating I would do it. Someone new from OnePlus contacted me, asked for the exact same things (IMEI etc.) as I already gave them like 5-6 times. Then there was no response for a week and then the final reply: "We understand your issue. We apologies for late response. Hope the process is completed and the issue has been resolved by now." without doing nothing. Really driving me crazy...####EDIT (July 2021) Basically still the same, OnePlus reached out in the same way as they are doing it since 1,5 years - always the same questions, no step forward. I start to think I'm talking to a chatbot. Will never buy again.
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