Having bought a OnePlus 8 Pro it was vital for me for it to have dash charging. And for some reason my charger stopped charging at "dash" speeds, even after many troubleshooting steps of cleaning ports, charging at different battery levels and reseting the phone completely. I have contacted OnePlus people since I have a warranty, they troubleshooted and concluded that I deserve a new charger. They said "we will inform the team and prioritize your case" and then telling me that a charger will arrive in couple days. I was happy, but a week later nothing so i contact again, a week after that nothing i contact again all in all i contacted them maybe 10 times each time same story "we will send it to you soon". What I was told in the most recent conversation is that the item was out of stock and thats why it took 10 weeks for them to get around to sending it to me. It is on its way now I have a RoyalMail tracking number. I feel like a strong improvement could be done in OnePlus if they just sent people like me an email just so i know what the situation is rather than feeling scamed for 9 weeks straight. All that was needed was "Hey we are sorry but we currently dont have the item in stock, we will send it to you as soon as it arrives." that would make this a 5 star experience in my opinion.
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