I've been a OnePlus owner now since OnePlus 5. Bought every device since then including 7 pro and 8 pro. Thankfully never needed a repair. I noticed whenever I tried to use NFC to pay it didn't ever work unless I restarted the phone. Thought I'd contact OnePlus who agreed to have a look to repair it. This was my first mistake.I sent my phone off on 25 September. When I hadn't heard anything at the start of October I had to call oneplus support and ask what's happening. Told that the SLA is 10 working days to repair and send back. Ok I thought. My Next call to OnePlus was 20 days later, still zero communication in the meantime. During this call the agent told me they it looks like there's been some problem, to me it looks like they had lost my phone or something. I asked what am I supposed to do as I have no phone? They said I could have had a loan phone (which it would've been useful to know at the start of this process). I was told there's no point sending a loan now though as my phone will get to me before the loan device will. Ok so I left it expecting my phone back pronto. Next call a week later still nothing and no communication.... I was given an escalation code and a promise someone would call within 48hours. Of course no-one did, so I called back again and got through to a manager who promised he would look into this and call me back in 24-48 hrs again. That takes me up to tomorrow the 2nd November. I still have no idea what's happening with my phone whatsoever. Even if it's repairable or if it's been inspected!I'm so frustrated at all this I can't even begin to say how angry I am with OnePlus considering how much I like their phones. It's a complete shambles. I've been without a phone now for nearly a month and a half. £900 phone whose value depreciated around £100 since it's been back in their repair centre. not having a spare and borrowing one from a friend, not offering a loan device, not communicating what's happening, not keeping promises of callbacks, not actually knowing what or where my phone is right now, the list goes on. My wife and mother in law now have OnePlus phones because I recommended them but I can't see me buying another now (assuming I ever get mine back) or recommending ever again.***Update now 7th November I've called OnePlus for the 6th time. One supervisor has told me my device is being repaired and will be sent back on 6th November, then I get an email from another supervisor saying there's no news from the service centre. Couldnt make this stuff up****
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