The screen of my phone suddenly completely stopped working, without me dropping the phone or damaging it in any way. The phone is within warranty so I sent it for repair and they got back to me saying that the damage on the display is "mechanical" and therefore not covered by the warranty. As "proof" they sent a photo showing a tiny scratch on the screen which you need a microscope to see clearly. I asked for more details about the damage but they refused to tell me anything other than that the phone has been "rigorously examined", which is obviously not true since they didn't even open the device to look inside. Now I am supposed to believe that the entire screen stopped working permanently, because of a small scratch, which by the way I'm almost certain has been there for a long time.It is so obvious that they tried to find the tiniest of scratches on the screen to blame the damage on me and avoid fixing it within warranty. Now they are asking me to pay for a display replacement, for a fault I didn't cause, within warranty!What a rip off...
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