I'm currently going through a Repair as my OnePlus 7t Pro has dead pixels on the display. Honestly, I've never experience customer support this bad. I've paid £100 for a loan device and explained that I need that before I can send my phone to them. This was two weeks ago....I've been told 4 times that my case has been escalated and that I should wait 1 - 2 business days (or 24-48 hours, or some other nonsense number) for the loan device to arrive and everytime I contact them I get the same responses. If you have another option to get your device fixed, do it. Do not use OnePlus support.
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