Average product quality and extremely poor service. I ordered Oneplus wireless Z online from Oneplus website. I received faulty product with defect 'microphone not working' and I immediately requested for replacement. To my surprise, status remained unchanged for 3 days. When I contacted on online chat I was told that it will be picked up in 3 days. After 3 days I again contacted through online chat and I was told this time that for accessories I have to go to service center and get it repaired or replaced. Even after telling them that the service center is not accessible to my location and I will have to travel to 100 KM to get it replaced or repaired. Moreover if it is easier to go to physical stores, I would have purchased it from there itself rather than ordering online. After 20 days of filing RMA, they cancelled it. Now I am throwing this product into dust bin and recommending my friends and others here who are reading this review not to go for any product of this company. And who supplies faulty products to customers and put pressure on customers only to take pain and get it replaced.
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