Dealing with OnePlus customer support is so painful. First they lost the trade-in phone I sent them, then after repeated attempts to chase it they miraculously found it, only to quote me £0 based on damage that didn't exist (I subsequently sold it at twice the price they quoted to a different retailer, who discovered no issues). None of the customer representatives had a clue or read the previous messages. I'd completely given up on them when eventually my phone was returned (with no tracking number and no apology). Won't be buying anything from OnePlus ever again.
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