I've had Oneplus phones since the 3t, but the company has gone downhill in major ways. I was on the fence with upgrading my 5t to the 8t, but simply dealing with their customer service, and advertising practice raised so many red flags that have pushed me away from their phones.OP listed an early purchase special at @ $749.00 USD and this was to come with a $99 mystery gift. Unseen or unlisted, was a bundle for the same price, with new ear buds, and a case. I first got wind that the "$99 mystery gift" was actually just a cheap branded water bottle, because of other complaints on their own forums. My phone was still en-route, and so I called their customer support line in advance, and I told them about the obvious problem, since I could just return the phone, order the new bundle, all at the same price. It seemed like a common sense fix, simply for OP to send out the components of the buds/case bundle instead of having phones getting returned, simply to be ordered again.But wait, it gets better. The OP support told me to wait until I received the new phone, and then call support and ask to speak to a manager if the $99 mystery gift is indeed a cheap water bottle. I did this today, and was told that they will not pursue the obvious practical solution, but that I should take a look, because low and behold, the very $749 bundle has now been removed so I would be unable to even pursue this already highly impractical solution.I think that's the nail in the coffin. No flexibility and no common sense, and a totally misleading and deceptive marketing practice to start the whole thing off.
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