UPDATE: Contacted one plus again, well because they told me to below with their fake reply.... Guess what argued with me again even after mentioning this post. I'm even more irritated now... No consistency or care for their customers at all! I bought a one plus 7 pro with 12 GB Ram and 156 GB internal storage in September of 2019. My phone would randomly shut down and then not turn back on for about 30 minutes. This started happening in July 2020. I reached out for support... was absolutely awful and unresponsive, until last week. I finally got a response on what to do... but wait, now I am out of warranty. After providing multiple emails that I tried to communicate back to the company regarding my issue throughout this whole process, with no resolution. The customer service rep finally responded... Guess what It was my fault for not being more diligent on following up and requesting a repair in the first place, rather than try and troubleshoot. This company is such a disappointment on so many levels. I could continue to elaborate how demoralizing the customer service made me feel. Please do not buy from this company who truly does not care about its customers or concerns.I will never again recommend a One+ product to anyone.
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