oneplus.com

1.4
1.4 Based on 1.1K reviews

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Barry Kelly
Avoid OnePlus - Appalling customer service

I bought a OnePlus 8 and was pretty pleased with it. The screen then turned green after 3 months so I sent it away to be fixed under warranty but they said the warranty has been voided. They sent a photo of a tiny scrape on the phone implying that my warranty was somehow voided because of it. They quoted me £207 for a screen replacement which is outrageous, this repair should be covered under warranty as the build quality of this phone is clearly subpar and is their legal responsibility to deal with. I have bought 2 other OnePlus phones in the past and was very pleased with them and I always recommended OnePlus to my friends. If this is how I am rewarded for my loyalty, I don't want a single other thing to do with this company. If they don't fix this issue promptly, this will definitely be the last phone I purchase from OnePlus. (I will keep this review up to date, based on their future actions with regard to the issue.)

1
Date of experience: Oct 16, 2020

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