Bought a 7 Pro. The screen died 3 months in. Sent it in for repair only to be told there was corrosion and water damage. I might have touched it a few times with slightly wet hands. Quoted me $700 to fix it aka replace all 30 parts of the phone. So much for a quality product. They originally offered to send back the device and give me 10% off my next purchase. As if it's my fault the screen died even though the rest of the phone worked perfectly fine. If there was truly water damage, there would have been a lot more wrong the phone than just a blacked out screen. After more than a few more email exchanges, they offered to recycle the device and give me a $100 coupon. Why? So I can buy another $700 device and have it crap out on me 3 months in and go through the same HELLISH customer service for another discount? As if I'd buy another phone from a company who neither has the inclination to stand by their product nor help their customers. The customer service is the worst that exists on this planet. I'll never recommend OnePlus to another person.
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