I purchased a few items including some Bullets Wireless Z. They wouldn't pair with my brand new OnePlus Nord device. I emailed support with details and screenshots, i did get a quick response asking for more info which i provided straight away. I heard nothing after that at all, no response at allI found a returns option on the my order section and requested an RMA which was granted. I then got a few different automated emails (around 6pm on evening) with details of where to take my package to be returned. Next morning much to my surprise a UPS courier turns up at my door collecting the return, i don't even own a printer so how was a supposed to have printed the returns label in the first place. Fortunately the courier had experience dealing with this issue and took care of the label himself (talk about going the extra mile!!!). Only afterwards did i find the info telling me a courier would be collecting it the following day and i should have it ready. I tracked the progress of the RMA which was checked and inspected, i didn't hear anything else apart from a refund from PayPal arrived after a few days. This wasn't for the full amount though, no communication as to why i haven't received a full refund for a faulty product???? Perhaps it was because they were running % discounts when you order multiple accessories but i would expect to have been told this was the reason.I was then asked to fill out of survey titled "we'd like to hear your voice for your recent experience" of which i provided all this feedback. No communication from them since then.All in all, as a brand new OnePlus customer this hasn't been a great success story. I'm just glad i ordered my OnePlus Nord from John Lewis who do provide proper customer service. My Nord is a great device but i wouldn't consider ordering anything direct again and will find alternative brand options for accessories.Update: contacted support and explained that I'd been asked to get in touch regarding my trustpilot review. Had to explain everything again. Was told there is a "service fee" which is a "labor fee" for returning faulty items. (neither of which are in the terms of sale). Now UK consumer law will have some issues with this....I explained i wasn't too happy given they were faulty. I was then told to check if I'd received a voucher which I hadn't. I was promised a reply by email once it had been looked into, I'm still waiting..... Here we go again
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