Update 3 (9/25): 3 weeks in they finally agreed to cross ship a replacement phone, but are charging me for the phone and claim they will refund when my replacement arrives. While that's fine, it just isn't how other phone insurance providers work. Subsequent to that, they have sent me 2 invoices, with no explanation on the second invoice, and are not responding to my emails.Update 2: I still have not been able to get OnePlus care to actually take any action. They keep saying they will call and then not calling and then saying they will send me a shipping label, and then telling me that they will call when I explain that i need local repair. The person from OnePlus who replied to this has also not contacted me.Update 1: I have no RMA or support request number, because the OnePlus Care app will not let me submit the request. It states that there is a cooling off period which is not defined anywhere in the T&Cs of the support plan. I have emailed support, told them to submit the request, they did nothing, then I emailed them again and they said they needed my confirmation to submit the request, which i had already given, then they said they submitted it but never followed up, so I emailed again, and they said they were going to get me a return label, and I said I would prefer local service, then they replied again saying I need to confirm that I want them to submit the request. This is complete nonsense!!!!!I would return the phone, but the 15 day period is now over, so I am likely going to dispute the charges with my bank, because i only bought the phone from OnePlus because of the support plan, it broke for no reason, and OnePlus is not honoring their contract. I will also report to the BBB.Moreover, it's ridiculous to charge that much for a repair plan that doesn't cross-ship the phone or provide in home service like literally every other support plan (samsung care, asurion, apple care, etc...). I cannot be out of a phone for 2 weeks while you people fix it. With Asurion or Samsung, I literally make a call and have a phone the next day.Order number is A112008133588596100. If you ship me a replacement and a return label, I will happily send this broken phone back and update my review.Original review: The phone seems great (8 pro) but the oneplus care is a scam. The camera glass on my phone broke almost immediately (seemingly for no reason). They don't send a replacement phone like every other service on the planet, instead they expect you to send your phone to them for 2 weeks or more. They also tried to deny my claim based on a "cooling off period" that was not listed in the terms and conditions.I will likely return this phone and go back to Samsung.
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