6 months ago tried to trade-in my phone for £80 plus a £30 bonus. 6 months later they have my phone and I've received the £30 and that is all despite them claiming to have sent the £80.I don't have the time or energy left to explain here all the ways this company is inept. I wish i could just let the phone and any hope of getting the money back go, but I'm stubborn and they owe it me so I just keep banging my head against the wall in the vain hope they'll actually prove themselves competent and perform their jobs to an adequate level.I now somehow have 4 different case IDs with them and whichever email I reply to I get an automated message telling me to use another.Their call centre is worse. A waste of time.I wish to god I'd never heard of them.
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