A week ago when I called for the 3rd time asking about where my item was from order date June 26, 2020 I'm getting no where again!This company has the absolute WORST customer service!!!I asked last week of "Ester", to refund my shipping fees and all she could say was she would pass on my request. I still haven't received the email in 24 hours like she said last Wednesday when I spoke with her about item being shipped. When calling today for the 4th time "Paul" only responds with "your order is being shipped Friday and will arrive on Monday" when I keep asking him to at LEAST refund my shipping fees. I asked for a manager and he said he is a manager but then when I continued to ask for a shipping refund he said "Richard" is the manager but he's wasn't available, of course! They take your money instantly! Now he placed me on hold for over 10 minutes saying he would be gone for 2-3 minutes to check about refunding my shipping fees.Came back 15 min later saying "Richard" will call me Monday about refunding shipping fees. Not going to hold my breath. Got no where after an hour on the call with him! When I asked if "Richard" was back from wherever, since it had been an almost an hour, he said he was put for the day. Earlier in the conversation he said "Richard" was not available at the moment. Lies. Lies. Lies. DO NOT ORDER FROM THIS COMPANY!****UPDATED 10/1/20*****I FINALLY received my charging cord on 9/2/20 after ordering on June 26, 2020!! No one ever called me on Monday like "Richard" said they would about refunding my shipping fees. TERRIBLE company, only because their customer service is so bad. I love my phone but wouldn't recommend it to anyone because of their customer service!!
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