I first purchased a brand new OnePlus 7 Pro, that had screen freezing and other issues within the first week of buying from the OnePlus site. I went through "troubleshooting" and was ultimately instructed to send in fro repair. The day before I sent the phone in, which was AFTER, I had problems, I dropped the phone and it had the most miniscule of a tiny scratch. I informed them the problems occured BEFORE the crack, and just because a phone has a crack, doesn't mean it doesn't work! The said the damage was because of the crack, but could NEVER give an exact diagnosis! They wanted 250 US Dollars to "fix" after MULTIPLE attempts at back and forth emails that are pre generated, I gave up. I bought a new OnePLus 8 PRO for 1000 US dollars and already having problems, and spent several days back and forth emailing only to receive the SAME PREDATED EMAIL RESPONSE! There is no escalation and no recourse! Of all the companies I have ever dealt with, this is by FAR the worst level of customer service and lack of support bar none! Must be nice to get paid ripping people off!! Will be filing with BBB, and LawyerA month later nothing , absolutely
Claim your business profile now and gain access to all features and respond to customer reviews.
