I always am extremely careful with my phones and always invest in a good shock proof case. Discovered 2 weeks ago my new 7t has a massive crack in the back glass after not been dropped or mistreated. After a.google search and looking on OnePlus forums seems alot of people have had similar cracks in same place. Spoke to my service provider who agreed it shouldn't have cracked in case I'm using and informed me to get in touch and the repair should be covered as this shouldn't happen on a phone under 6 months old in a sprigen case that is still under warranty. Many chats later and I get told the same thing not your problem and I have to pay. Not happy with service I have received this is my first and last OnePlus phone
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