Oneplus make great phones - however their customer service is appalling and I'm getting out as soon as possible. The back of my OnePlus 7T back case shattered after it fell off my chair while in the case OnePlus provided. I was surprised and disappointed but thought I would get it repaired. However on sending my phone for repair I was quoted £228 to repair the back and replace the screen. Now of course the screen was untouched. I then had the nightmare of phoning the 'customer service' number. On the first occasion they had no details of the repair and I had to give them the details rather than the other way around. The with the best will in the world English not being their first language its a struggle. They didnt seem to have any direct link with their repair service which is in Poland so they resort to having to email them. On the second occasion I called customer service I tried to establish why I had been billed for a bogus repair. Again they email the repair service and I get a bland automated response from them. The last of which mysteriously and without any explanation at all gave me a new price for the repair and lo! I was no longer being charged for the replacement screen. At best this is incompetent at worse they are trying to rip people off with bogus repairs. I still await the phone coming back and if it does I will be selling it as soon as possible.
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