I Pre ordered the OnePlus Nord. It was delivered and turned out to be faulty. Returned the device and yet to receive a refund or actually any update. I have contacted their "customer service" multiple times by, online chat, email and phone and every employee I have spoken to has made up a different story on the status of the phone and refund.They mentioned my case had been escalated, another employee confirmed it had not. Another employee said the refund is being processed, another employee later confirmed it has not.They say I will receive an update in 24 hours. I dont and left to chase back to be told wait another 24 hours. They cannot even contact their service request team internally to receive an update and have the refund processed.They mentioned the service request team are not answering their (customer service) emails (Only way for them to contact them apparently)So looks like I wont be getting a refund anytime soon.. This is the worst company and customer service I have ever had to contact. I could not stress enough to eveyone to stay clear from OnePlus.
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