I was trying to access a survey, when my account was blocked. I contacted Rachel at OnePoll who explained that my IP address showed me out of the UK. I had made the mistake of not disconnecting my VPN which showed me out of the UK.After contact and explaining the mistake my account was promptly restored. I rarely need to contact admin, payments are processed quickly so I have no complaints. On the rare occasions I have contacted them, Rachel has dealt with any query, promptly and politely.
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