Lady who came out for the initial consultation was charming. However, after you commit to the quote and pay your deposit, all customer service goes away. Similarly to over reviews, they cannot commit to correct appointment times. We were booked in for a Wednesday measurement, they didn't turn up and we were told that the appointment was actually for Friday and that it was my fault for getting the wrong date. It was in fact the receptionist who told me the wrong date. Manager was incredibly rude, leading me to tears as my partner took the day off (losing pay) to be at home for measurements.When the fitter came, he said the installation had been booked for the next Wednesday. Wrong again, we had booked for the Thursday and apparently that wasn't communicated to the installer. Glad we confirmed. However, I took the day off work to be here for installation and they called my an hour before they are meant to turn up and say they cannot make it. Again, reducing me to tears as to how unempathetic the manager was. I had to take the day off work to be here for the installer, losing a days pay. So now, we are out 3 days full pay because Solomons can't get their appointments right. When the man came out to install the screens, the measurements were taken incorrectly by the previous contractor so he wasn't able to fit one window. When your job is to take measurements how can you get something so wrong? Honestly, I do not feel like a valued customer and after this installation, I will never contact them again.
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Solomon’s Security and Blinds has been proudly owned and operated in Queensland for nearly 30 years. We have grown from a small, one man operation to a Company that now employs 55 people and is still growing strongly.
Solomon’s is one of the largest and most reliable suppliers of home improvement products in QLD and Northern NSW, with most of our products manufactured right here in our two Cleveland factories.
With industry leading guarantees on all our products, you can feel as assured by them as we do.
Solomon’s Security & Blinds has the exclusive licence to manufacture and distribute Clearshield Security Doors and Screens in Queensland. We also exclusively manufacture Sorrento, Montego with Fly mesh and Calypso adjustable Shutters as well as See-View Privacy.
These products are unique in the market and offer a number features and benefits which set them apart from other shutter and screening systems. Our locally manufactured products provide exceptional quality and looks, and add real value to your home.See more
