As a family we had had a traumatic year and the dog needed some major training. I spoke on the phone with them and then met them. Both times I felt my particular circumstances and needs along with dogs were understood. Before I left him everything was explained, what would happen, where he would sleep and what his food would be. The videos I was sent helped show me his learning and progress. My dog has just come back from a residential course and the change is amazing. He still has personality but is so much calmer in himself. Walking him is so much easier as well. There is a long way to go but with their help we will get there
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