Fast customer support response, but huge lack of ability in righting the wrongs. This principle should be a no brainer for a startup to succeed. I was gifted from a vendor of ours and the address autofilling on the platform did not respect my address choice (which was correct). The platform chose to ship to a default, random address upon getting my order confirmation. Reached out to customer support, and they said there is nothing they can do. Now, it's just shipped to wrong address and I'm sure my vendor just wasted money and same with Goody. Great idea, but not recommended and I don't see them succeeding until they start becoming more customer-centric and fix obvious issues in their platform that probably impacted way more people than myself.
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Give a gift with just a phone number, as easily as sending a text. No address needed and no payment up front.
When you send a gift with Goody, your recipient gets a text with a beautiful unwrapping experience with your gift, a card, and message, and they can put in their address to accept the gift and get it shipped to them.
• No address needed – You don't need to ask for your recipient's address – they enter it themselves
• No payment up front – We only ask for payment information after your recipient accepts your gift
• Curated gift list – No need to search around the web for great gifts: we've curated a selection of gifts people love
Goody is available in the 50 US states and DC. Additional shipping restrictions may apply for certain products.
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