I faced significant issues accessing my account. After five calls, I spent over 40 minutes on hold each time, only to be redirected to an online system that didn’t function properly. I attempted to update my phone number, which had been compromised, but the verification questions were irrelevant to me. A customer service representative assured me I would be logged in by Monday, but she seemed unprepared and left me on hold without follow-up until the next day. Additionally, I was spoken to in a condescending manner, being told I was speaking too loudly. After numerous calls and letters, I finally received assistance today to log in. It's astonishing that correcting something as simple as a phone number took over five hours and multiple communications. The system is clearly inadequate and in desperate need of improvement. Why should customers endure lengthy hold times just to resolve tax-related issues? It's utterly ridiculous.
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