I managed to get through once and saved my password, making a payment that ended up being an overpayment of £250. When I tried to reach out again, I encountered issues; the help section sent a 6-digit code, but only 4 digits were visible since the page wouldn't scroll properly. I sent a message and received a reply stating they would get back to me in about 2 days. It's more challenging to contact them than it is to access a secure facility. They seem to have a similar system to another service that struggles with customer support. It should have recognized my overpayment of £250, and now I’m left waiting 20 minutes on the phone at a cost of 32p per minute. In the past, I could visit the tax office and speak with someone directly, but now they seem to operate from behind closed doors.
Claim your business profile now and gain access to all features and respond to customer reviews.
