I was eager to try the service due to my interest in their media content about gold and silver, but as a customer, I will not be returning. Orders take an excessively long time, and there is no free shipping for larger purchases. If you need to reach out to customer support regarding your order, be prepared for a frustrating authentication process just to check the status. I attempted to order two collector coins, and my account still shows them as 'booked' after weeks. These are small orders, and while I understand there are shortages during busy times, I expected timely delivery for collector items. There was no prior notice regarding these significant delays. The service seems to have ample resources for daily advertisements to attract new customers but lacks the ability to fulfill existing orders promptly. Unlike other sellers, I haven't received any courtesy email about delays, just silence and no coins.
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Millions of precious metal investors trust Kitco as their #1 source for 24-hour precious metal price updates, industry news, and financial market insights. Kitco Metals both buys and sells physical bullion bars and coins made of investment grade precious metals. For decades we have safely sold and delivered millions of ounces of silver, gold, platinum, palladium, and rhodium bullion products to investors in North America and around the globe. We are also an active buyer of physical precious metal bullion products from our very own offices in Canada, Hong Kong, and the United States. For more details please refer to:See more
