Extremely disappointed with my experience selling to Kitco. They outright lie!
We completed a transaction on January 21, 2026, sending silver coins to Kitco. According to UPS tracking, our package was delivered to their facility more than three weeks ago. Since then, they have had possession of our metals while withholding payment.
Communication has been very poor. We have called multiple times and were repeatedly told our wire transfer would be sent “any day.” On February 11, we spoke with a representative who assured us the funds would be wired within 24–48 hours and no later than February 13. We were also told we would receive a credit and the wire fee waived due to the delay.
None of that happened.
Instead, on February 18, we received an automated email from Kitco claiming they were still “awaiting shipment,” despite having our metals for weeks. That level of internal miscommunication is alarming for a company handling high-value transactions.
At this point, our funds have been withheld for nearly a month after delivery, with multiple broken promises and inconsistent information from customer service.
We entered this transaction in good faith and expected professionalism from a company of Kitco’s reputation. Unfortunately, this experience has been the opposite.
I hope this situation is resolved quickly, but based on our experience so far, I would advise others to proceed with caution.
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Millions of precious metal investors trust Kitco as their #1 source for 24-hour precious metal price updates, industry news, and financial market insights. Kitco Metals both buys and sells physical bullion bars and coins made of investment grade precious metals. For decades we have safely sold and delivered millions of ounces of silver, gold, platinum, palladium, and rhodium bullion products to investors in North America and around the globe. We are also an active buyer of physical precious metal bullion products from our very own offices in Canada, Hong Kong, and the United States. For more details please refer to:See more
