The company is great, and the support team is helpful, but I won't be ordering from the online store again. I ordered two books two weeks ago; one arrived quickly, but the other was dispatched a week later and still hasn't arrived. I don't have a tracking number because they can't provide one. When I called, I was told to wait another week. They won’t issue a refund until 10 days post-dispatch, which is frustrating! I don't mind waiting if there's a tracking number, but now I don't even know if the book was dispatched, so I can only wait three weeks from my order date and hope for the best.
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