I didn't want to leave a less than 5-star reivew about a charity shop on TrustPilot but I've experienced such a succession of unhappy shopping experiences on-line with Oxfam that I feel compelled to warn others, and also hopefully prompt Oxfam to improve. Many of their books and other items are very over-priced compared to the general secondary market such as eBay and other second hand book sites; but that's not the main issue since you can always just not buy (though it's very important to know NOT to assume that Oxfam's pricing is fair). What's shocking is how often defects aren't mentioned in the description or shown in the images provided in the ad listing. I've just received a damaged book which wasn't even the same edition as that shown in the listing photo. Also, the packaging is often very inadequate: I've received numerous items badly bumped and damaged. It seems to depend on the branch and individual volunteer working there: some of their individual branches are great, but I recommend you simply don't necessarily expect your item to arrive well packed or be as in good a condition as described. One big redeeming feature, and it's an important one, is that Oxfam's customer services are very good (Debbie and Craig particularly so, thank you both!) so if you have a problem, they should be able to help.
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We won’t live with poverty at the Oxfam Online Shop. Find a bargain or a unique treasure and join thousands of supporters who help us to fight poverty and injustice around the world. Browse our Oxfam Shop online and choose from thousands of pre-loved and new products, or buy a loved one a fun and quirky charity gift from Oxfam Unwrapped. The proceeds will go towards our life changing work.See more
