I have had to submit a formal complaint below since the enquiries team have failed to resolve my issue.
"Since the enquiries team has failed to resolve the issue within 14 days and issue my refund within 10 days plus 5 days for the refund to enter my account per your stated policy, I am now submitting a formal complaint regarding my order, which was returned to you by DPD on the 31st of January. After multiple emails of being told that my refund has been processed, it has been over one month now, and I still have not received my £23.95 refund.
I received the confirmation email from DPD saying Oxfam has received it back, so it is unacceptable for you to keep hold of my funds when I sent the items back to you the very next day.
If you do not resolve this issue and refund my account, I am going to escalate this further and report you to the Charity Commission and Fundraising Regulator and further to Trading Standards if I have to since I have been extremely patient and given you enough time to resolve this. So that you can't deny that you ever received this web form, I have also submitted this complaint to your email, xxx, and cc'd xxx.
Needless to say, I will no longer shop nor support Oxfam following this awful experience. It is not about the money; it's a matter of principle. You have a policy in place which you have failed to honour, and I no longer have the confidence to shop with you. I have supported Oxfam for a number of years by shopping online and have never had an issue like this with you. One expects this from non-charitable retailers, so it is very disappointing to receive this level of service from a charity."
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