IF I COULD GIVE ZERO STARS I WOULD AS IT WOULD BE MORE FITTING!This is the worst company I have dealt with in my 36 years of gardening and being a landscaper. Online Turf has been an absolute nightmare from start to finish and has shown a complete lack of professionalism, honesty, and accountability.I placed an order and was waiting for delivery on the 6th. The delivery never arrived, and I was not contacted at all. The only thing I received was a dispatch notice on the 5th. The next day, I called the company repeatedly and their phones went straight to voicemail every single time. No one answered and no one returned my calls. I then contacted the delivery company directly, who confirmed that the delivery had been cancelled by the merchant.Despite cancelling the delivery, Online Turf did not inform me. I was left waiting on site in freezing cold conditions, wasting time and unable to continue the job. I emailed the company and eventually received a reply a day later from a woman named Zoe, who claimed they had emailed me to say the delivery was cancelled. This was not true. No such email was ever sent.I gave them the benefit of the doubt and checked my spam and junk folders thoroughly. There was nothing there. This so-called cancellation email is completely phantom and just another one of their lies. Given that we had been emailing back and forth directly, there is no reason such an email would not have been received.By this point, I had already completed most of the job using their turf, so I had no choice but to continue with the same company to keep the job consistent. After endless back-and-forth emails, I was promised that the turf would be delivered first thing in the morning on the 19th at no extra cost, as compensation for their lack of professionalism. I received a delivery notification confirming this.On the day of delivery, I waited two to three hours and nothing arrived. No call, no message, no explanation. When I contacted them again, I was told yet again that they had emailed me to say the delivery was cancelled. Once again, this was untrue.People who buy from this company are gardeners, landscape gardeners, and business owners. This company has single-handedly disrupted my business, resulting in loss of earnings and loss of clients. Their telephone service is appalling, their communication is non-existent, and their conduct is completely unacceptable.This company has no ethics, no morals, and no respect for its customers or their livelihoods. The stress, frustration, and damage they have caused is unacceptable. I would strongly advise anyone considering using this company to avoid them at all costs.
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