I signed up in April after seeing their promotion to receive a bralette and bottoms the first month for free. We are now in June, no free set and no sign of the 1st month’s bottoms either. I emailed in May to be assured that the ‘free’ set would be with me within 7 days…..still not arrived and we’re now in June. Chased on 3rd June to be told my paid for set would be with me by the 23rd (keep in mind they took £12.99 payment for this in May!)I’ve still not had a sensible answer about the free set that lured me into the subscription. It takes days to get a response from customer services and every after requesting a refund for a non-existent item, they say they don’t offer refunds. Absolute scam, they just want your money. BE WARNED I requested an account deletion and they hold your payment details even after they have deleted your account. Be very careful giving them your bank details as they’ll never get rid of them and the reason given; ‘to prevent fraud and someone opening an account in my name’ Luckily I used PayPal and my payment was protected by them. I have had contact with the following ‘customer service agents’: Lisa, Noa, Isa, Hieke, none of which have helped me over the past 2 months. You are NOT having anymore of my personal information. Your company is a scam. I submitted an account deletion request and a very rude email was sent to me by Hieke who still didn’t answer my question on where my products were, but did managed to tell me that you would still be holding onto my payment details.
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