Terrible experience! They returned two packages to the sender, citing an 'incomplete' address. No attempt was made to reach me, and communication with the service is impossible. Their chatbot is worthless, promising email contact within 48 hours, yet nothing happened even after a week. There’s no phone number available for assistance. The retailer refunded me, but I now have to reorder at a much higher price. This service should be held accountable for the chaos and costs caused. Never again, and I hope reputable companies steer clear of them!
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.