I used Chewy to order prescription medication for my cat. I didn't know they use OnTrac. On Thanksgiving day, while I was at home and very near the front door, I got a notification that there was an attempted delivery that failed and a text note: " Business closed. Please provide hours". Never mind that I'm at a residence, not a business. I had no doorbell camera notifications showing any attempted delivery either. A day later, no delivery so far. I contacted Chewy, who noted that the tracking number was no longer connected to the delivery (I had the same issue while trying to use OnTrac's website to track it). So the Chewy rep contacted OnTrac directly, and returned with the info that the pkg is out for delivery again today and they are instructed to call me if there's any issues this time. They also said they attempted to deliver it to the wrong address yesterday. We'll see if I ever get my prescription. I appreciate the help from the Chewy reps (the actual people who helped me, not the company as a whole), but very unhappy with OnTrac.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.