I had a package marked as “delivered” by OnTrac, but it never showed up. The tracking photo they provided doesn’t even show my doorstep or my package. I contacted OnTrac customer service, and they told me there’s nothing they can do and to reach out to the seller instead.It’s incredibly frustrating to deal with a delivery company that takes no responsibility when a package goes missing under their care. There’s zero accountability and no real investigation process. I now have to go through the hassle of getting a refund from the store because OnTrac refuses to assist.I’ll be asking retailers not to use OnTrac for future orders — completely unreliable and unprofessional service.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.