The package was delivered to the wrong address. First, I got a message saying they couldn't deliver my package. Clicked the txt message link, and that is when I saw it said delivered with the photo proof. However, the proof of delivery photo is not my house. I am unable to contact them for help so far. UPDATE: I chatted with Support and they were no help at all. I was given excuses that were easily seen through as not being true. I will not be ordering from Fanatics again after this poopshow. I will be contacting my form of payment to dispute the charge. OnTrac is a pathetic company. Stay far away from it.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.