Horrible. Tried to contact them to change the deliver address. They couldn't help. Tried to change deliver date. They couldn't help. Tried to change delivery time they couldn't help. Tried to ask a simple question like do you have a hub for a package hold but for pick up but they could not because their chat is automated. I tried canceling the delivery they couldn't help then blocked me from chatting stating I have an open case? The worst service i have ever received from anything. Too bad i cannot give them a negative. I just have to lose my package and the money i paid for it.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.