ontrac.com

1.1
1.1 Based on 400 reviews

OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
If I could leave zero stars I would

If I could leave zero stars I would. They deliver for a supplement company that routinely ships glass bottles and liquids. EVERY SINGLE TIME the package is delivered to my door, the driver has thrown it. It's just 3 steps and I wouldn't mind if he left it on the bottom stop, but he throws it. Sometimes right from his car. Many damaged items. Last shipment was not only thrown to the door, I have doorbell video of these throws, but the supplements arrived hot. They must have been sitting on a heater. Supplements shouldn't be heated. It's just a normal private car, not a delivery vehicle. Also, the driver comes to our house at odd times like 8pm to 10pm. This is not a good delivery service and I complain to company that uses them with no results. It must be cheaper for them to replace damaged items than switch carriers, but I might not use company that uses them, but that's unfortunate.

1
Date of experience: Oct 17, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.

  • language https://ontrac.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More