I have a desperately needed part that was shipped to me… It came on a Saturday afternoon, and the driver went to the back of the building and gave up because all of the units on the back of the building have a unit number in addition to the street address. However, on the front of the building… There is an address without a specific unit number. The on track driver could not figure this out. It’s bizarre to me that he was behind the building to begin with. This was a commercial, not a residential delivery in. It makes you building. When I called, I showed them Why the guy was not able to find it and gave him enough information so that this would not happen again. They said that they could not call the driver. And that it would be delivered again within the next two days. Meanwhile. We have a piece of equipment that cannot move. They made no special effort whatsoever. And, couldn’t find an obvious address. I will never use them if I can help it.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.